How to Write a Great Performance Review

Customer Satisfaction Performance Review Example Phrases

Almost every position has a customer in one form or another – internal or external. Customer service is now a core attribute that employees must possess. In many roles, it is an absolute and will have a direct impact on revenue.

In this section of the free performance evaluation tutorial, you will discover dozens of positive and negative customer satisfaction performance evaluation phrases.

Positive Phrases

Bill takes great pride in his work.

Phil skillfully overcomes client objections.

Jim has consistently high marks on his customer satisfaction surveys.

Paula understands the latitude to ensure customer satisfaction and does everything necessary to retain customers.

Lenny is able to handle his clients well and does not have any complaints against him.

Tom is adept at having happy customers and successfully upselling them at the same time.

Teri deals with customer complaints with a calm demeanor. Teri is very good at handling difficult situations with customers.

Paul works with customers very well. He is very good at dealing with irate customers in a calm and rational manner.

Walter believes no problem is too big that cannot be solved with care and understanding. He listens to our customers and resolves their problems in an agreeable manner.

Trudy is a leader when it comes to customer care. She understands how the customer feels and reacts and acts appropriately. Other employees look up to Trudy for her customer service excellence.

Wendy handles customer service situations well and is rated well by her peers, managers, and customers.

Nancy is one of our most proficient customer service trainers and demonstrates this when she’s working in customer care.

Thomas understands how to listen to customers and extract those details which make a big difference when dealing with our clients.

Negative Phrases

John fails to follow up with customers as requested.

Bob has consistently low marks on his customer satisfaction surveys.

Jenny does not understand how to overcome client objections and instead gives up to early.

Bill has consistently shown he does not listen to his customers well.

Greg has not fully understood why customer service training is important and frequently is late to class and does not participate.

Frank does not understand how to deal with a difficult customer and too frequently passes the customer on to his supervisor.

In most areas of customer service Harry does a good job, but when it comes to difficult situations, Harry does not understand how to calm the customer down and follow the script.

Bill follows the phone scripting in a rigid and inflexible way. In today’s market, we need some creativity and flexibility in dealing with customers, yet Bill does not seem to understand that.

Teri can handle the run of the mill customer service situation, but the more complex issues seem to cause her to freeze and not react.

John’s average time per call is too high and needs to be reduced this year. He needs to learn how to handle customers in a more efficient manner.

Ryan is very good at dealing with customers on the phone, but when they come in the store, he doesn’t handle one on one contact very well.

Next: Dependability Performance Review Phrases >>

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