Cashiers work for retail firms of all types taking payment for goods and services. Cashiers are typically an entry level position with little knowledge or experience required.
In this free career guide, you will learn how to have a successful career as a cashier.
- Cashiers need little or no work experience; they are trained on the job.
- Opportunities for full-time and part-time jobs are expected to be good because of the need to replace the large number of workers who leave cashier jobs.
- Many cashiers start at the minimum wage.
Working as a Cashier
Supermarkets, department stores, gasoline service stations, movie theaters, restaurants, and many other businesses employ cashiers to register the sale of their goods and services. Although specific job duties vary by employer, cashiers usually are assigned to a register at the beginning of their shifts and are given a drawer containing a specific amount of money with which to start—their “till.” They must count their till to ensure that it contains the correct amount of money and adequate supplies of change. Some cashiers also handle returns and exchanges. When they do, they must ensure that returned merchandise is in good condition, and determine where and when it was purchased and what type of payment was used.
After entering charges for all items and subtracting the value of any coupons or special discounts, cashiers total the customer’s bill and take payment. Forms of payment include cash, personal checks, and gift, credit, and debit cards. Cashiers must know the store’s policies and procedures for each type of payment the store accepts. For checks and credit and debit card charges, they may request additional identification from the customer or call in for an authorization. They must verify the age of customers purchasing alcohol or tobacco. When the sale is complete, cashiers issue a receipt to the customer and return the appropriate change. They may also wrap or bag the purchase.
At the end of their shifts, cashiers once again count the drawers’ contents and compare the totals with sales data. An occasional shortage of small amounts may be overlooked but, in many establishments, repeated shortages are grounds for dismissal. In addition to counting the contents of their drawers at the end of their shifts, cashiers usually separate and total charge forms, return slips, coupons, and any other noncash items.
Most cashiers use scanners and computers, but some establishments still require price and product information to be entered manually. In a store with scanners, a cashier passes a product’s Universal Product Code over the scanning device, which transmits the code number to a computer. The computer identifies the item and its price. In other establishments, cashiers manually enter codes into computers and then descriptions of the items and their prices appear on the screen.
Depending on the type of establishment, cashiers may have other duties as well. In many supermarkets, for example, cashiers weigh produce and bulk food, as well as return unwanted items to the shelves. In convenience stores, cashiers may be required to know how to use a variety of machines other than cash registers, and how to furnish money orders and sell lottery tickets. Operating ticket-dispensing machines and answering customers’ questions are common duties for cashiers who work at movie theaters and ticket agencies.
Work environment. Most cashiers work indoors, usually standing in booths or behind counters. Often, they are not allowed to leave their workstations without supervisory approval because they are responsible for large sums of money. The work of cashiers can be very repetitious, but improvements in workstation design in many stores are alleviating problems caused by repetitive motion. In addition, the work can sometimes be dangerous; the risk from robberies and homicides is much higher for cashiers than for other workers, although more safety precautions are being taken to help deter robbers.
About 47 percent of all cashiers worked part time in 2008. Hours of work often vary depending on the needs of the employer. Generally, cashiers are expected to work weekends, evenings, and holidays to accommodate customers’ needs. However, many employers offer flexible schedules. Because the holiday season is the busiest time for most retailers, many employers restrict the use of vacation time from Thanksgiving through the beginning of January.
Training, Other Qualifications, and Advancement
Cashier jobs usually are entry-level positions requiring little or no previous work experience. They require good customer service skills.
Education and training. Although there are no specific educational requirements, employers filling full-time jobs often prefer applicants with high school diplomas.
Nearly all cashiers are trained on the job. In small businesses, an experienced worker often trains beginners. The trainee spends the first day observing the operation and becoming familiar with the store’s equipment, policies, and procedures. After this, trainees are assigned to a register—frequently under the supervision of an experienced worker. In larger businesses, trainees spend several days in classes before being placed at cash registers. Topics typically covered in class include a description of the industry and the company, store policies and procedures, equipment operation, and security.
Training for experienced workers is not common, except when new equipment is introduced or when procedures change. In these cases, the employer or a representative of the equipment manufacturer trains workers on the job.
Other qualifications. People who want to become cashiers should be able to do repetitious work accurately. They also need basic mathematics skills and good manual dexterity. Because cashiers deal constantly with the public, they should be neat in appearance and able to deal tactfully and pleasantly with customers. In addition, some businesses prefer to hire workers who can operate specialized equipment or who have business experience, such as typing, selling, or handling money.
Advancement. Advancement opportunities for cashiers vary. For those working part time, promotion may be to a full-time position. Others advance to head cashier or cash-office clerk. In addition, this job offers a good opportunity to learn about an employer’s business and can serve as a steppingstone to a more responsible position.
Employment as a Cashier
Cashiers held about 3.55 million jobs in 2008. Although cashiers are employed in almost every industry, 24 percent of all jobs were in grocery stores. Gasoline stations, department stores, and other retail establishments also employed large numbers of these workers. Outside of retail establishments, many cashiers worked in food services and drinking places.
Cashiers are expected to grow more slowly than the average for all occupations. Opportunities for full-time and part-time jobs are expected to be good because of the need to replace the large number of workers who leave this occupation.
Employment change. Employment of cashiers is expected to grow by 4 percent between 2008 and 2018 which is slower than the average for all occupations. Continued growth in retail sales is expected, but the rising popularity of purchasing goods online will limit the employment growth of cashiers, although many customers still prefer the traditional method of purchasing goods at stores. Also, the growing use of self-service checkout systems in retail trade, especially at grocery stores, should have an adverse effect on employment of cashiers. These self-checkout systems may outnumber checkouts with cashiers in the future in many establishments. The impact on job growth for cashiers will largely depend on the public’s acceptance of this self-service technology.
Job prospects. Opportunities for full-time and part-time cashier jobs should continue to be good because of the need to replace the large number of workers who transfer to other occupations or leave the labor force. There is substantial movement into and out of the occupation because education and training requirements are minimal and the predominance of part-time jobs is attractive to people seeking a short-term source of income rather than a full-time career. Historically, workers under the age of 25 have filled many of the openings in this occupation. In 2008, about 47 percent of all cashiers were 24 years of age or younger.
Because cashiers are needed in businesses and organizations of all types and sizes, job opportunities are found throughout the country. However, job opportunities may vary from year to year because the strength of the economy affects demand for cashiers. Companies tend to hire more cashiers when the economy is strong. Seasonal demand for cashiers also causes fluctuations in employment.
Projections data from the National Employment Matrix
|Cashiers, except gaming
|NOTE: Data in this table are rounded.
Earnings for Cashiers
Many cashiers start at the Federal minimum wage, which was $7.25 an hour as of July 2009. Some State laws set the minimum wage higher, and establishments must pay at least that amount. Wages tend to be higher in areas where there is intense competition for workers.
Median hourly wages of cashiers, except gaming in May 2008 were $8.49. The middle 50 percent earned between $7.50 and $9.72 an hour. The lowest 10 percent earned less than $6.88, and the highest 10 percent earned more than $12.02 an hour. Median hourly wages in the industries employing the largest numbers of cashiers in May 2008 were:
|Health and personal care stores
|Other general merchandise stores
Similar to other occupations, benefits for full-time cashiers tend to be better than those for cashiers working part time. In addition to typical benefits, those working in retail establishments often receive discounts on purchases, and cashiers in restaurants may receive free or low-cost meals. Some employers also offer employee stock option plans and education reimbursement plans.